TERMS & CONDITIONS
The genetic risk profile is not diagnostic in nature and should not be used as one. "High risk" for
certain conditions does not necessarily mean that the patient will get that condition either now or in
the future. Environmental factors and lifestyle related factors heavily influence the outcome of many
of these conditions.
YOUR PRIVACY
Respecting your privacy is important to Proton Health. The purpose of this statement is to inform you
of the kinds of information that we may gather when you use our web site, how we may use the
information, and how we may disclose it to other parties. By using our products and services, you
agree that this Privacy Statement is acceptable to you and that Proton Health is permitted to use
your personal information as stated below.
INFORMATION COLLECTED
Proton Health collects the following information:
- From visitors to our website, we collect their demographics, IP address and behaviour on our website.
- Newsletter subscribers provide their name and email address.
- Registered customers provide details of name, email, mobile, and billing and shipping address. This information is securely stored in our CRM.
- Customers who purchase genetic tests or counselling service provide their health history
through a questionnaire (available offline/online). Once the genetic test is done, their data is
analysed and reports are sent. All this information is stored in Biotracker, our secure
Laboratory Information Management System.
CONTACT INFORMATION
We do not share this information to any third-party mailing lists. We may use this information to
assist you in your use of our products, to assess the usefulness of product features, to request
feedback about your satisfaction with our products, and to send you information about other
products of ours.
HEALTH & GENETIC INFORMATION
- Report generation:
Your health and genetic information are confidential and we make sure all information is stored in Biotracker. The key use of genetic information is to assess your genetic predisposition and report this to you (please note that your health history is not used in this report). Following your genetic counselling , we prepare an action plan to achieve your health goals - this report utilizes your health history and genetic information.
- De-identification of data:
Before your blood/saliva/other sample enters our lab, we make sure it is assigned a unique ID and de-identified, so that your personal information is not accessible to all. Only authorised personnel from our team have access to this information. Throughout the processing, your sample is tracked by Biotracker.
- Research use:
Considering the significance of genetic and health information in research, we use this information
without any personal identification for further analysis, with customer’s consent. During sample
collection, we send out a consent form to all customers.
Disclosure
We do not share any information with unaffiliated parties, except where required to provide you or
your organization the ability to use the product as desired or where required to do so by law. If your
sample has come to us from a channel partner or a healthcare provider, they may have access to
your reports and other information. Proton Health will not be held responsible for any violation of
privacy in such cases. In the future, Proton Health may sell business units, product lines, or other
assets. In such cases, customer information may be one of the transferred business assets. Also, if
Proton Health or substantially all of its assets were to be sold, customer information would be one of
the transferred assets. In all such cases, Proton Health may disclose the customer information prior
to the transaction to a prospective purchaser and its representatives in connection with the
purchaser's due diligence investigation.
LINKS TO OTHER SITES
Our website may have links to partner sites that are not under Proton Health’s control. This Privacy
Statement applies only to our site and products and not to the linked sites.
CHANGES IN PRIVACY POLICY
If we change our privacy policy, we will post those changes here so that you may be informed. We
suggest that you check this statement periodically. Unless otherwise stated, our current Privacy
Statement will apply to all information about you that we obtain.
CANCELLATION AND REFUND POLICY
You can cancel your order and request a refund by emailing with the order details within 24 hours of
ordering.
Preventive genomics products
Rs 1000 is deducted per product if the refund request is made before receiving your sample in our
lab. This refund will be processed after receiving the kit. After the customer is notified that their
sample is received, the order is non-refundable.
GENETIC RAW DATA
Proton Health does not share genetic raw data for our preventive genomics offerings.
SHIPPING
FOR CUSTOMERS IN INDIA
- On ordering the test, we will deliver the kit to the address registered with us.
- Buccal Swab collection can be done from the privacy of your home by one of our trained technicians.
- After the test has been performed and sample has been collected, it will be couriered to our
lab located in Hyderabad.