Return and Refund Policy
Last Updated: 15-09-2024
1. Introduction
Welcome to Proton Health! We deeply value your patronage and
aim to
ensure your utmost satisfaction with every purchase. Our
Return and Refund Policy
is crafted with your convenience in mind, aiming to
streamline the return process for
your peace of mind. Please take a moment to carefully review
this policy to
understand your rights and responsibilities regarding
returns and refunds.
2. Definitions
● "Customer," "You," or "Your": Refers to the individual or entity purchasing on our website.
● "Proton Health," "We," "Us,"
or "Our": Refers to Proton Health.
3. Returns
3.1 Eligibility for Returns
You may qualify to return a product if it meets the
following conditions:
● The product is in its original condition and packaging.
● Initiation of the return process occurs within 7 days from
the purchase date.
● The product remains unused, undamaged, and free from
defects not
attributable to the customer.
● Products ineligible for return will be explicitly marked
on the product page.
3.2 Return Process
To commence a return, kindly adhere to these steps:
● Reach out to our customer support team at
support@protonhealth.in to
request a Return Authorization Number (RAN).
● Clearly indicate the RAN on the exterior of the package.
● Enclose a copy of your original invoice or packing slip
within the package.
Dispatch the product to the address provided by our customer
support team.
● (Please note: The return shipping cost is your
responsibility.)
3.3 Refunds
Upon receipt and inspection of the returned product, we will
initiate your refund
within 7 business days.
● Refunds will be issued via the original payment method
utilized for the
purchase.
● Shipping and handling charges are non-refundable, except
in cases where the
return results from an error on our part.
3.4 Receipt of refund
● Refunds will be processed within 5-7 business days and
credited to the customer’s original payment method.
4. Exchanges
Regrettably, we do not facilitate direct product exchanges.
Should you wish to
exchange a product, kindly follow the return process as
outlined above and proceed
to place a new order for the desired item via our website.
5. Damaged or Defective Products
If you receive a damaged or defective product, please
promptly notify our customer
support team at support@protonhealth.in within 7 days of
receipt. We will
furnish you with instructions on how to proceed with either
a return or replacement.
6. Contact Us
For any inquiries or concerns regarding our Return and
Refund Policy, please do not
hesitate to reach out to us at:
● Email: support@protonhealth.in
● Phone: +919082576997
7. Changes to This Policy
We reserve the right to update or amend this Return and
Refund Policy at our
discretion. Any revisions will be posted on our website,
with the revised policy
applying to all purchases made subsequent to the effective
date of the updated
policy.
Thank you for entrusting Proton Health with your business.
We are
committed to ensuring your satisfaction every step of the
way.